Return & Refund

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return

Contact us at support@petperfect.store to initiate a return. Please note that items sent back without first requesting a return will not be accepted. Once your return is accepted, we'll send you a return shipping label along with instructions on where to send your package.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exchanges

The fastest way to get the right item is to return your original purchase and once accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If 15 business days have passed since approval and you haven't received your refund, please contact us at support@petperfect.store